Warranty & Support

Reliable After-Sales Support for Your CBDoll

At CBDoll, we are committed to providing high-quality anime dolls and reliable customer support. Every CBDoll doll comes with a 1-year limited warranty covering manufacturing defects under normal use.

Our support team is always available to help with product questions, maintenance guidance, and after-sales service.

1. One-Year Limited Warranty

All CBDoll dolls include a 12-month limited warranty from the date of delivery.

The warranty covers:

✓ Manufacturing defects
✓ Quality issues caused by production processes
✓ Functional problems under normal use conditions

If your doll has a confirmed manufacturing issue within the warranty period, CBDoll will provide repair service.

2. Warranty Service Process

If you experience a product issue, please contact our support team with:

• Order number
• Photos or videos showing the issue
• A detailed description of the problem

Our team will evaluate the issue and provide the appropriate solution.

3. Repair & Shipping Costs

For approved warranty repairs:

• CBDoll will provide the repair service.
• Customers are responsible for shipping costs to and from our repair center.
• Customers are responsible for properly packaging the product for return shipping.

We recommend contacting our support team before sending any product back.

4. Damage Not Covered by Warranty

The warranty does not cover damage caused by:

• Improper use or handling
• Accidental damage
• Cuts, tears, scratches, or punctures
• Incorrect cleaning or maintenance
• Exposure to extreme temperatures
• Unauthorized modifications or repairs

For damage caused by personal use, CBDoll can provide repair solutions. Customers will be responsible for the cost of replacement parts and related shipping fees.

5. Long-Term Support

Even after the warranty period expires, CBDoll continues to provide customer assistance whenever possible.

We can help with:

✓ Maintenance guidance
✓ Replacement parts
✓ Product care advice
✓ Repair solutions

Our goal is to ensure your CBDoll remains a valued companion for years to come.

Contact Support

If you need warranty assistance, please contact our customer support team:

Email: hello@cbdoll.com

Please include your order number and relevant details so we can assist you efficiently.