A: Yes. CBDoll is a professional life-size doll manufacturer with a complete production and shipping system. Every order includes a tracking number, and all shipments are covered with transportation protection.

If any issue occurs during production or delivery, our customer support team will actively follow up and provide a proper solution. We are committed to reliable service from purchase to delivery.

02. Material Safety

Q: What materials are your dolls made of? Are they safe for close contact?

A: Our dolls are available in two premium materials: Medical-Grade TPE and Platinum Silicone.

TPE: Soft, flexible, and skin-like with excellent elasticity and a more affordable price point.
Platinum Silicone: More durable, heat-resistant, and offers superior detail reproduction and long-term performance.

When cleaned and maintained according to our care instructions, both materials are safe for intimate contact.

03. In-Stock vs. Custom Dolls

Q: What is the difference between ready-to-ship dolls and custom dolls?

In-stock dolls:
Finished factory products that are ready to ship. What you see is exactly what you receive, with faster delivery times.

Custom dolls:
Produced after your order is confirmed. You can customize body shape, skin tone, height, and upgrade options. Production usually takes several days to two weeks depending on the customization level.

04. Shipping Time & Discreet Packaging

Q: How long does shipping take? Is the package private?

In-stock dolls: Usually dispatched within 1–3 business days, with delivery taking approximately 3–7 days.
Custom dolls: Production usually takes 5–15 business days, plus shipping time.

All dolls are shipped in plain, unbranded packaging. The shipping label only uses neutral descriptions such as “model” or “sample”. The contents of the package remain completely private.

05. Payment Methods & Billing Privacy

Q: What payment methods do you accept? Will my purchase appear on my bank statement?

A:
We accept major credit cards, debit cards, and bank transfers in selected regions. All payments are processed through secure encrypted payment systems.

Your billing statement will only display a neutral merchant name and will not include sensitive product-related descriptions.

06. Customization Options

Q: Can I customize the doll’s appearance and features?

A:
Yes. Most products support multiple customization options, including:

Height and body shape
Breast size and body proportions
Eye color and wig style
Skeleton options (standard or upgraded flexible skeleton)
Heating systems, voice functions, AI features, and other accessories

Available options vary by product model.

07. AI & Electric Doll Features

Q: What smart features are available for AI or electric dolls?

A:
Certain models include built-in electronic components for enhanced interactive experiences. Features may include:

Built-in temperature heating systems
Motorized movement modules
Voice interaction and response functions

Specific features depend on the selected model and are listed on each product page.

08. Cleaning & Maintenance

Q: How should I clean my doll after use?

A:
For proper hygiene and long-term durability:

Gently clean the surface with warm water and mild antibacterial soap.
Carefully clean internal areas after use.
Pat dry with a towel and allow the doll to fully air dry in a ventilated area.
Apply maintenance powder or cornstarch powder to restore a smooth skin texture.

Avoid harsh chemicals or excessive friction.

09. Storage Guidelines

Q: How should I store my doll when not in use?

A:
To prevent permanent marks or deformation:

Store the doll lying flat or use a professional hanging system.
Avoid keeping the doll sitting or standing for long periods.
Keep it in a cool, dry place away from direct sunlight.

10. Lubricant Requirements

Q: What type of lubricant can I use?

A:
Only water-based lubricants are recommended for TPE and silicone materials.

Avoid oil-based or silicone-based lubricants, as they may permanently damage the surface material.

11. Odor After Opening

Q: Will a new doll have a strong smell?

A:
A slight factory material scent is normal, similar to the smell of new leather or newly manufactured products.

The odor usually disappears after several days of ventilation. We recommend gentle cleaning and natural air drying. Do not spray perfume directly onto the doll’s surface.

12. Damage or Defects After Delivery

Q: What should I do if my doll arrives damaged?

A:
Please contact our customer support team within 24 hours of delivery and provide clear photos or videos of the issue.

After inspection, we will provide an appropriate solution, including replacement parts, compensation, or replacement service depending on the situation.

13. Cancellation & Return Policy

Q: Can I return my doll or cancel my order?

A:
Due to hygiene considerations and the customized nature of these products:

Used dolls cannot be returned or exchanged.
Custom orders generally cannot be refunded once production has started.

If you need to cancel an order, please contact us as soon as possible before production begins.

14. Weight & Handling

Q: How heavy are your dolls?

A:
Full-size dolls generally weigh between 5–20 kg (11–44 lbs) depending on the model.

When moving your doll, always support the back and legs. Handle carefully to protect both the internal skeleton and the doll’s structure.

15. First-Time Buyer Recommendations

Q: I am buying my first doll. How should I choose?

A:
We recommend considering:

Your preferred size
Weight and storage space
Material preference
Budget

For beginners, TPE models are often a great starting choice due to their softness and value. You do not need to purchase every upgrade immediately.

If you are unsure which model fits your needs, our support team is always available to provide personalized recommendations.

Still have questions?
Our professional customer support team is ready to help you choose the right doll and guide you through every step of your purchase.