For remote areas such as Alaska, Hawaii, Puerto Rico, and overseas islands, additional shipping surcharges may apply. Our customer service team will contact you in advance for confirmation before shipment.

2. Customs & Import Duty Support

We aim to make the import process as simple as possible. Depending on your destination, different customs solutions apply.

Zone A: Delivered Duty Paid (DDP)

Available for: United States, European Union countries, and the United Kingdom.

We handle customs clearance and prepay applicable import duties. You only need to wait for your package to arrive — no additional customs payment is required upon delivery.

Zone B: Duty Support Program

Available for: Canada, Australia, Norway, Sweden, South Africa, and other countries where DDP service is unavailable.

We provide:

Complete customs documents to assist with import declaration
50% duty reimbursement support
Maximum reimbursement: $50 USD per order

To apply, simply send your customs payment receipt to our customer service team after receiving your package.

3. Estimated Delivery Time

Total delivery time includes:

Processing Time + International Shipping Time

Processing Time

Before shipment, every order goes through preparation, quality inspection, and secure packaging.

In-stock products: 2–5 business days
Customized products (custom makeup / body modifications): 7–12 business days

International Shipping Time

Destination	Carrier	Estimated Delivery
United States	UPS / Local Express Line	15–20 days
Australia	UPS / Local Express Line	15–25 days
Canada	UPS Standard / Local Express Line	25–35 days
Europe	UPS / Local Express Line	25–35 days
Other Regions	International Express / EUB / Local Courier	20–30 days

Delivery times may vary depending on customs clearance, holidays, and local courier conditions.

4. Tracking Information

International shipments are usually transported through dedicated air freight channels. Tracking updates may appear in two stages:

Stage 1: International Transit

After the tracking number is created, the status may remain as:

"Shipment Information Received"
"Label Created"
"In Transit"

During international transportation, tracking updates may pause for 10–15 days, which is normal.

Stage 2: Local Delivery

After customs clearance in the destination country, the package will be transferred to local carriers such as FedEx or UPS.

Tracking information will then update and final delivery will usually be completed within a few days.

5. Privacy Protection & Delivery Options

100% Discreet Packaging

Your privacy is our priority.

All products are shipped in:

Plain, unbranded outer cartons
No logos or product images
No sensitive product descriptions

The shipping label uses neutral descriptions such as:

"Plastic Model"
"Craft Decoration"

to ensure discreet delivery.

Delivery Adjustments

Address Changes

Address changes can only be requested before shipment. Once the package leaves our warehouse, rerouting may not be possible.

Carrier Pickup & Storage

If you cannot receive the package at home, you may contact the carrier (FedEx/UPS) to request:

Pickup location delivery
Temporary package storage

For oversized packages, please confirm the storage capacity of the pickup location in advance.

6. Delivery Inspection Guidelines

Please check your package carefully immediately after delivery.

Package Damage

If the outer box is damaged, crushed, or wet:

Take clear photos of the package before opening.
Keep all packaging materials.

Photos may be required for carrier damage claims.

Incorrect Product Received

In the unlikely event that you receive the wrong product:

Record a complete unboxing video
Include the shipping label, package, and the entire product view

Contact our support team immediately for assistance.

Package Marked Delivered but Not Received

Please:

Contact the carrier (FedEx/UPS) to open a missing package investigation.
Contact our customer service team with the case details.

Most shipments require a signature upon delivery to reduce the risk of loss.

7. Restricted Shipping Countries

Due to local import restrictions on adult products, we are unable to ship to the following countries:

Afghanistan, Albania, Algeria, Azerbaijan, Bahrain, Bangladesh, Benin, Brunei, Burkina Faso, Cameroon, Chad, Comoros, Côte d’Ivoire, Djibouti, Egypt, Gabon, Gambia, Guinea, Guinea-Bissau, Guyana, Indonesia, Iran, Iraq, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Libya, Malaysia, Maldives, Mali, Mauritania, Morocco, Mozambique, Niger, Nigeria, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Senegal, Sierra Leone, Somalia, Sudan, Suriname, Syria, Tajikistan, Togo, Tunisia, Turkey, Turkmenistan, Uganda, United Arab Emirates, Uzbekistan, Yemen.

Orders placed with addresses in restricted regions will be automatically cancelled and fully refunded through the original payment method.

For questions regarding shipping availability to your country, please contact our customer support team.