Our products include both ready-to-ship dolls and made-to-order products. Because each order may involve product preparation, quality inspection, customization requests, and international shipping arrangements, we have established the following return and refund policy.

1. Order Cancellation Policy

Cancellation Within 24 Hours

If you need to cancel your order, please contact us within 24 hours after payment confirmation.

For eligible cancellations:

A 10% processing fee will be deducted from the refund amount to cover payment processing fees and initial order handling costs.
The remaining balance will be refunded to your original payment method.

Cancellation After 24 Hours

After 24 hours, your order may have entered processing, including:

Quality inspection
Packaging preparation
Customization arrangements
Shipment scheduling

Once these processes have started, cancellation requests may not be accepted, and refunds cannot be guaranteed.

Please contact our support team as soon as possible if you need to cancel an order.

2. Order Modification

We understand that customers may occasionally need to update order details.

Requests such as:

Wig style changes
Eye color adjustments
Accessories updates
Shipping information changes

should be submitted within 24 hours after placing your order.

After your order has entered preparation or shipment processing, modifications may no longer be possible.

3. Return Policy

Product Hygiene & Safety Standard

Due to the nature of our products, CBDoll generally does not accept returns after a doll has been opened, used, or removed from its original packaging.

For hygiene and safety reasons, opened products cannot be resold. This ensures that every customer receives a clean, new, and unused product.

Return Eligibility

A return may be considered only if:

1. Contact Support First
Please contact CBDoll customer support and receive return authorization before shipping anything back.

2. Product Condition
The product must be unused, unopened, and in original condition.

3. Return Shipping
The customer is responsible for return shipping costs.

4. Restocking Fee
Approved returns are subject to a 25% restocking fee covering inspection, handling, and warehouse processing.

Please do not send any product back without prior approval.

4. Damaged, Incorrect, or Missing Items

We carefully inspect every order before shipment.

If you experience any issue after receiving your package, please contact us promptly.

Incorrect Product

If you receive an item that does not match your order:

Please provide an unboxing video showing:

Package condition
Shipping label
Product details

Our team will review the situation and provide a suitable solution.

Shipping Damage

If your doll is damaged during transportation:

Please:

Take clear photos and videos of the package and product.
Contact us as soon as possible.
Provide relevant order and shipping information.

Depending on the situation, we may provide:

Replacement parts
Repair assistance
Replacement solutions

Minor Issues

Small cosmetic issues caused during shipping or handling may be resolved through replacement parts or repair guidance rather than replacing the entire product.